Organizational Excellence Defined (M3): Self-Assessment & Benchmarking (Video Training) (PowerPoint PPTX Slide Deck)

This is Module 3 of the Flevy Executive Learning program, "Organizational Excellence Defined," designed for leaders, internal improvement professionals, and advisors seeking a practical, research-backed path to stronger organizational performance.

It includes:
•  training presentations (with lecture slide notes)
•  video training (MP4)
•  supporting OE materials:
Full Organizational Excellence Framework publication (240-page PDF)
OEF 1-page summary (PDF)
Consolidated Quality Management System Frameworks (PDF)
Interrelationships between Principles and Key Management Areas Matrices (PDF)
OES brochure (PDF)

Dawn Ringrose (MBA, FCMC) is Principal of Organizational Excellence Specialists and has consulted to management on performance improvement since 1984 across the public, private, and non-profit sectors. Recognized with the Fellow Certified Management Consultant (FCMC) designation, she contributed to the ISO 20700 standard for management consulting and serves in leadership roles supporting the Organizational Excellence profession. Dawn is the author of the Organizational Excellence Framework (OEF) and has trained professionals in 65+ countries.

Module 3 is a hands-on, action-oriented module focused on answering the question: "How does my organization measure up?" In Session 1, Dawn walks you through using the automated assessment tool to gauge both (1) your culture of excellence and (2) the deployment of best management practices across key management areas.

You'll review the OEF's 9 principles (e.g., leadership involvement, customer focus, data-based decision-making) and the rating method used to assess how strongly those principles show up in your organization's culture—so you can pinpoint strengths and prioritize opportunities for improvement.

The module also introduces the assessment experience and reporting flow: participants can complete a teaser assessment and receive a feedback report that summarizes ratings and highlights related best management practices for low-rated areas—while keeping individual organization results confidential and using only aggregate data for benchmarking.

In Session 2, Dawn shares interim results from the global research study that powers the benchmarking concept—building a Global OE Index so you can compare your organization's current state against others by size, sector, and region. The session includes a snapshot of participation scale (e.g., 1,375 organizations in the teaser results across 21 industry sectors and 7 regions) and illustrates how benchmarking can highlight common patterns and improvement priorities.

Organizational Excellence is one of the best kept secrets in the world—global research suggests only 10% to 20% of the working population is familiar with excellence models, despite their proven impact on organizational performance. This program is designed to change that by making excellence practical, understandable, and usable—not academic or abstract.

Dawn Ringrose's approach provides a proven framework and turnkey toolkit that is scalable to any size of organization and compatible with other approaches (e.g., ISO-based quality systems, Lean, Six Sigma). The emphasis throughout is on simplification and "common-sense" execution—so leaders and professionals can build capability, close performance gaps, and sustain results.